Taxpayers trying to ring HMRC are kept on hold seven times longer than Universal Credit claimants calling the DWP. Modern Britain is upside down…
These are the 2025/26 figures, revealed in Parliament by the DWP:
HMRC’s average so far this year is 10 minutes 37 seconds, and more than a third of its callers in August waited over ten minutes. Want help on claiming a disability benefit? This year so far you’ll only wait 8 minutes and 9 seconds…
Krishnan Guru-Murthy asked John Healey: “Just finally, I mean Andy Burnham has been very clear he wants Britain back in the European Union in his lifetime. Do you?”
The Chancellor replied: “I’m older than Andy Burnham. I don’t expect to see that.”