Jenrick has announced Reform will offer a tax credit for those stuck waiting on the phone to HMRC. A familiar experience to millions…
£30 tax credit for anyone kept waiting more than 30 minutes on the phone to HMRC, paid at the end of the tax year.
Credit capped at two claims per taxpayer per year, non-refundable.
Pay of senior HMRC officials tied to customer service performance.
Senior officials sacked if they fail to cut waiting times.
HMRC required to fund the improvements within existing departmental spending limits.
Suggested fixes include letting small businesses negotiate debt repayment plans in writing rather than by phone, and keeping cases with the same case manager for longer.
Policy costed at £70 million a year, assuming 5% of callers wait over half an hour, down from around 20% in 2023/24.
Lee Anderson, speaking to The Sun’s Tom Scotson, reveals the wokest thing he’s ever done: “I once had a vegetarian thought, about becoming a vegetarian. That was quickly dismissed when I had a bacon sandwich…”
