The Government Digital Service has made a massive stride towards fixing the hated Government Gateway, the cumbersome registration portal that users need to access online government services. The Cabinet Office has announced today that its new alternative verification service, GOV.UK Verify, helped 11,000 people avoid paying late submission fines on their self-assessment form this year. Last year, if people didn’t have their login info ready from around two weeks before the deadline they were forced to pay a fine. The new Verify system allows anyone with a passport and driver’s licences to bypass the 10 day wait for a username or password in the post.
Unlike some government IT projects in the past, it appears the Cabinet Office have executed GOV.UK Verify with some degree of competence. Two competing private companies were given the contract (they will be joined by three more soon), it was rolled out in beta form with throttled (limited) access in December and incremental changes were made regularly. Like it’s supposed to be done.
The online verification issue has been a major stumbling block to the Cabinet Office’s dream of creating a seamless one stop online shop for accessing any government service. Not like a government IT project to actually help save taxpayers’ money…
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