Crisis Management, Guardian Style

What does the Guardian do when it gets a story wrong? Not just any story, but one so embellished that it forced the closure of a rival newspaper, yet has now unravelled completely. The detail that sealed the fate of the News of the World was that they had deleted Milly Dowler’s voicemails, leaving her family with false hope. Now the Guardian has conceded that fellow phone-hacker David Leigh’s allegations were way out — the voice-mails were deleted before the Screws, to their shame, went anywhere near the message inbox.

In October Rusbridger told Leveson: “We note with encouragement that, since the start of your inquiry, two other newspaper groups have decided to publish regular corrections and clarifications columns on page 2.” They quietly put their damning retreat out late on Friday night. On page ten…


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