Monday, April 14, 2014

Complaints About Complaints Report

complaints-report

The irony of the Public Administration Select Committee (PASC) download link to their report on complaint handling in the public sector being non-functioning made Guido smile. At the time of going to pixel it is still broken…

Guido has got hold of an embargoed copy. After looking at the NHS’s failings in particular the slaughter house that was the Mid Staffordshire NHS it concludes:

We recommend that the Cabinet Office introduce a single point of contact for citizens to make complaints about Government departments and agencies. This single point of contact should be active rather than passive in helping complainants navigate the systems and also to frame their complaints. An online solution is no doubt key, but the availability of meaningful human support at the end of a telephone for those who need it must be provided.

So we need an “OffComplaint”. A new quango to improve complaint handling at quangos and government agencies. That will not succeed in Guido’s view even though it may be the only way to register dissatisfaction with state monopolies. The best solution is always competition, consumers choosing to go elsewhere and taking their revenue with them is the only way to incentivise the driving up of standards. That requires a profit motive, something the Labour Party is dogmatically opposed to, even when it benefits users…

Rich’s Monday Morning View

20140414-083226.jpg

Sunday, April 13, 2014

Latest Polls Have New Highs for UKIP
Miliband Win Worse for Tories Than Farage Win

BRITAINS-EURO-ELECTION-NEWS-SOURCE

ComRes CON 29% (-3), LAB 35% (=), LDEM 7% (-2), UKIP 20% (+4)

Opinium CON 30% (-2), LAB 36% (+3), LDEM 7% (-3), UKIP 18% (+3)

Ipsos MORI CON 31%( -1), LAB 37% (+2), LDEM 9% (-4), UKIP 15% (+4)

The trend is clear, since the Nick ‘n Nige Euro Debate UKIP have gained at the expense largely of the LibDems and to a lesser extent the Tories. Clegg’s gamble on solidifying the pro-EU vote behind him has been a double-barrelled shot to his own foot. He came off worse and his mis-judgement has cost his party dearly. Guido hears LibDem loyalists now talking of them losing all their MEP’s seats…

Labour are 6% ahead in current polls, though this may not result in them winning the most seats at the Euro elections because when it comes to certainty to vote, UKIP voters are more motivated. CCHQ is dreading a UKIP victory at the polls sending their backbenchers into headless chicken mode. This chart shows why they should fear Labour winning more than UKIP winning:

ukip-source-voters

If Labour get beaten by UKIP in May the pressure on Ed will explode and the divisions in his party will come out into the open. Whereas if Labour wins Ed will have the wind behind him for the general election. UKIP voters are more likely to return to the Tories when it comes to a general election choice between Miliband and Cameron, therefore it will be a far worse portent for the Tories if Labour rather than UKIP wins in May.

Read Guido’s Column in the Sun on Sunday Online

Don’t miss out on all the latest gossip in Guido’s Sun on Sunday column:

  • Exclusive: Newark by-election alert as sleazy Patrick Mercer expected to be kicked out of parliament
  • Llama love affair tweeting not really why Fabbers fired, was joking about kangaroos caught
  • IPSA gonna be around for a long time, signs new 15-year Millbank lease for double the current size office
  • Sajid Javid gets his feet under the table and his own art on the walls at Dept of Culture. Chooses Maggie T painting!
  • Tories vent at Home Sec: “Theresa should apologise to Evans.. It’s time for a campaign for Nigel’s Law.”
  • One Tory MP who definitely, definitely wasn’t involved in the gay orgy at conference.

Just 70p in the shops or just £1 a month to subscribe online

Saturday, April 12, 2014

Saturday Seven Up

Friday, April 11, 2014

Worst Politician Selfie Idea Yet

BRITAINS-EURO-ELECTION-NEWS-SOURCE

Ed Miliband, Matt Hancock and Michael Gove step aside, Belgian MEP Guy Verhofstadt has done his best to single-handedly ruin the selfie. He has set up aself-EU contest where entrants are encouraged to “send us your selfie, showing us where and how you enjoy the benefits of European integration”. The prize? “You could win a day with Guy Verhofstadt.”

Surely no one will be able to beat Guido’s entry:

Let us know when to pop round, Guy!

Caption Contest Winner

The lucky winner of David Charter’s ‘Europe, In or Out? Everything You Need to Know‘ is:

Simples says:

Just a shade over 5 ft

Get in touch for your prize…

What Do the Tories Offer a Working Class Kid From Rochdale?

Tory Code of Conduct Cop Out

The Tories’ new code of conduct for their MPs is entirely voluntary, with the party distancing itself from having to deal with any complaints by making clear staff grievances are “entirely a matter for you to handle”. Which means if a staffer complains about their boss, the complaint is dealt with by… their boss.

Appendix A: Conservative Members of Parliament (as employers) and their employees: Code of Conduct

Rights and responsibilities of employees

Rights
All employees, whatever their role or level, are entitled to:
 be treated with dignity, respect and courtesy by their employer, colleagues, House
staff, contractors, visitors and members of the public;
 be valued for the work that they do;
 be free from any form of discrimination, victimisation, harassment or bullying;
 work in an environment free from unwelcome behaviour and inappropriate language.

Responsibilities
All employees should:
 conduct themselves in a professional and respectful manner;
 be fair and just in all workplace dealings;
 listen to the views of others;
 understand the difference between normal work disagreements and
harassment/bullying.

All employees are responsible for ensuring they understand what behaviour is required of
them and that their conduct does not cause offence. Everyone shares a responsibility for
understanding the sensitivities and feelings of others and avoiding behaviour that could cause
offence or distress. Equally, all employees should be free to carry out their duties free from
unfounded allegations of discrimination, harassment or bullying.

Rights and responsibilities of Conservative Members of Parliament (as employers)

Rights
All Conservative Members of Parliament (as employers), like their employees, are entitled to
be treated with respect and dignity. They have the right to:
 expect to carry out their parliamentary business free from unfounded allegations of
discrimination, harassment or bullying;
 expect employees to be as helpful as possible, to act with honesty, probity and so
uphold the reputation of the House and of the Member as a member of the
Conservative Party.

Responsibilities
In return, Conservative Members of Parliament (as employers) are expected to:
 interact with their employees in a fair, reasonable and consistent manner;
 use appropriate channels should issues relating to delivery standards arise;
 fully co-operate with the Conservative Pastoral Care Team (CPCT) should a
grievance procedure be instigated;
 ensure their employees act in accordance with the spirit and ethos of this policy in
their dealings with House staff;
 lead by example to encourage and foster an atmosphere of respect and tolerance;
 not use their position to bully, abuse or harass employees or assume a threatening or
intimidating style or discriminate against them.

If anything, this leaves staffers who are victims of handsy MPs in a weaker position than before…

Via Channel 4 News.

Friday Caption Contest (Lampshade Bercow Edition)

Buy me on AmazonThe winner of this week’s caption contest, announced this afternoon, gets a copy of David Charter’s book on what will happen if we were to leave the EU:

Europe, In or Out? Everything You Need to Know

Make them witty…


Seen Elsewhere

Fraser Nelson: Put Your Money on Ed Miliband to Win | Guardian
Guido Fawkes is Too Aggressive | The Times
Ditch Tobacco Plain Packaging | Grassroots Conservatives
What Farage, Boris and Rob Ford Have in Common | William Walter
Labour Spell New Adviser’s Name Wrong | ITV
Dave Stung by Jellyfish | Sun
City Minister’s Inheritance Tax Dodging Trusts | Indy
What I Would Have Done if I was Sarah Wollaston | Iain Dale
Boris is an Epic Europhile | Louise Mensch
Warsi Got PM to Confront “Secular Fundamentalism” | Fraser Nelson
Guardian April Fools Apology | Press Gazette


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Rod Liddle on the loony UN sexism special rapporteur:

“There is more sexism in Britain than in any other country in the world, according to a mad woman who has been sent here by the United Nations.

Rashida Manjoo is a part-time professor of law at Cape Town University in the totally non-sexist country of South Africa (otherwise known as Rape Capital Of The World).

Mrs Magoo has been wandering around with her notebook and is appalled by the sexist “boys’ club” culture here, apparently.

I don’t doubt we still have sexism in the UK. But is it worse than in, say, Saudi Arabia, d’you think, honey-lamb? Or about 175 other countries? Get a grip, you doolally old bat.”



orkneylad says:

What’s he been doing FFS, mining bitcoins?


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