The report basically says no one gets fired for screwing up in the civil service and that there is no price for failure. It recommends some reforms that will not work because inherently governments have a coercive monopoly. Whereas in the private sector the profit motive works as an incentive because customers will stop buying crap services from businesses, hurting their profits. In the public sector if you stop paying your taxes the government will try and jail you. A mandarin hits it on the head in the report when he admits “Why is Whitehall poor at delivery? Because they’re aren’t any rewards or sanctions in place for civil service delivery.” Where is the incentive for better government?
A decade later social mobility is now down since the Thatcher years. That is an unbroken career of policy failures.
*The GMB’s recent 27 page report focuses page after page on the IPPR’s revolving door and people.